Effective Communication and Feedback Skills

"How do I tell people that they aren't doing the job the way they should?" Providing constructive feedback to employees in the workplace is a challenging skill for most people. Yet, if employees don't know what they are doing wrong, and why they aren't performing correctly, they will never improve. At the same time, we also must provide supportive feedback to employees. We need to tell people that they are performing their jobs to standard and to specification. We also must provide encouragement and positive reinforcement to employees so that the desired performance will continue. In this workshop, you will identify workplace situations in which supportive and constructive feedback is required. You will have the opportunity to evaluate and practice your communication and listening skills using real-life examples and scenarios. As a result of this workshop, you will feel confident in giving both supportive and constructive feedback to employees. Your new skills will increase your professionalism and personal authority in the workplace.