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PT8090
Summary
This workshop is very interactive and dynamic. Exercises and role-plays are built in to develop the participant's skills quickly. The handout is user friendly and it is a great tool for personal refreshment.
Duration
1 Day/Lecture & Lab
Audience
This course is designed for sales support staff
Topics
- Effective communication
- The process
- 3 Elements
- The art of active listening
- 4 Communicator styles
- Telephone skills
- Developing assertiveness
- Establishing trust, respect, and credibility
- Seeing opportunities not objections
- Types of unhappy clients
- Their behaviours
- Strategies to handle them
- Words that change outcomes
- Conflict resolution techniques
- Saying no in a positive way
- Personal Action plan