Effective Communications Skills

PT9066
Summary
Through lecture, discussion, and workshop, this class is designed to help the attendee identify and develop what is needed within themselves is become and effective communicator.
Prerequisites
There are no prerequisites for this course.
Duration
2 Days/Lecture & Lab
Audience
This course is designed for anyone in a business or interpersonal relationship needing to communicate with subordinates, co-workers, and management in an effective and efficient manner
Topics
  • The Foundations of Communications
  • Are You a Practicing Non-Listener?
  • What Type of Listener Are You?
  • Speaking with (not at) People
  • Keep Your Emotions in Check
  • Help Others Keep Their Emotions in Check
  • Body Language?
  • Developing The Necessities
  • Exercises are interspersed
  • Dealing with Criticism: It Goes Both Ways
  • Written Communications: Framing What your Write
  • Communicating with Difficult Personality Types
  • Communicating with Upper Management
  • Special Considerations: Communicating with a Group
  • Exercises are interspersed

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