Effective Knowledge Work - Basic Level

Knowledge work is the effective use of information. This course provides students with a foundation of concepts, practices and principles that are central to being able to use information both efficiently and effectively in the knowledge work environments. In this course, students are introduced to the fundamental concepts of:
  • Types of information in a work contest: measurements, data, text, graphics, videos, audio, etc.
  • Sources of information in a work environment: databases, documents, conversations, etc.
  • Assessment and measurement of the quality of information: identifying risk factors for organizational information, security issues, information quality risk issues and information management risks.
  • Basic principles, policy, methods and best practices of information management.
  • Common mistakes information workers make and associated risks.
  • Best practices for working with information.
  • Overview of data management and information management systems.
  • Accessing information using information tools and applications.
Students explore each of these areas conceptually and then perform a self analysis on how these ideas and practices interact with and impact their work environment, practices and responsibilities. Students also identify the tools and practices they encounter that implement these data practices and concepts. This course can be customized to include client specific governance, management and stewardship policies, procedures and activities.
There are no prerequisites for this course
1 Day/Lecture & Lab
This course is appropriate for anyone who needs to understand how to manage information as part of their job responsibilities.
  • Explain the different types of information they use in their knowledge management work, and how they use each type of information in the accomplishment of their work tasks.
  • Identify the sources of information and data they use in their work, operationally and both upstream and downstream.
  • Explain how information from the different sources they use is integrated for use.
  • Identify the types of data and information they access: archival data, text, relational data, etc.
  • Identify and explain the information quality of the different information they work with.
  • Explain the types of risks in information quality and security and their potential impacts.
  • Explain and demonstrate the different way they manage information including how their work interacts with policies, principles and enterprise operations.
  • Identify potential risks in current information management practices.
  • Identify how the various organizational information tools and systems in use and demonstrate their own use information tools and applications, including monitoring and tracking information throughout its lifecycle.

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