El Capitan 101 - OS X El Capitan Support Essentials 10.11

OS X El Capitan Support Essentials is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience.
Prior to taking this course, students must have OS X knowledge and basic computer navigation skills.
3 Days/Lecture & Lab
This course is ideal for:Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizationsTechnical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X
  • The OS X El Capitan troubleshooting process
  • How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
  • OS X El Capitan features and functionality, including how to find more information about OS X El Capitan
  • How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification

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