Emotional Intelligence (EQ) & Workplace Effectiveness

Catalog Home Communication & Business Skills Interpersonal & Communication Skills

Emotional intelligence is the intangible “something” in each of us that guides how we manage our behavior, navigate complex social interactions, and make personal decisions that affect ourselves and others. Our success in the business world depends on many factors, and research into the subject of Emotional Intelligence indicates that up to 67% of all competencies deemed essential for high performance are related to our emotional intelligence (EQ). The research further suggests that our EQ matters twice as much as our technical knowledge or IQ for high performance in the workplace. This workshop focuses on learning what emotional intelligence is, and on the strategies for maximizing or effective use of emotional intelligence in the workplace. This course uses the Everything DiSC Workplace self-assessment as the foundation for the discussions related to knowing your own personality anchored behavioural preferences and identifying the behavioural preferences of others.

1 Day/Lecture & Labs

This course is for those wanting to learn what emotional intelligence is, and the strategies for maximizing or effective use of emotional intelligence in the workplace.

  • Introduction to the Course and Course Content
  • What is Emotional Intelligence?
  • The Dimensions of Emotional Intelligence
  • Self-Awareness & Self-Management
  • Stress and Self-Management
  • The Importance of Demonstrating Empathy
  • Social Skills
  • Conclusion and Commitment to Action


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