This workshop is very interactive and dynamic. Games, role-playing and case studies are built in to develop the participant's skills quickly. The handout is user friendly and it is a great tool for personal refreshment.
There are no prerequisites for this course.
This course is designed for Project Managers, Team Leaders and Management Staff.
- Impact of demographic trends in the workplace
- Defining Gen Xers & Gen Yers
- How each generation sees the workplace
- Different generation = Different motivators, How to blend them
- Important factors associated with retention, commitment and loyalty
- Costs of high turnover
- How to get engagement
- What different generations look for in a leader
- Tips to get different generations of team players working together
- Effective communication
- Adapting communication style to connect
- Pitfalls to avoid
- Building credibility
- Action plan