This training focuses on the skills and knowledge needed to run defensible and actionable usability studies of desktop and mobile apps. Students will learn best practices for analyzing a user interface to pinpoint areas of concern, recruiting methods, moderating techniques, data collection and analysis, involving stakeholders and reporting on a usability study. You will gain exposure to common user experience/UX methods such as personas, “Day in the Life (DILO)” scenario scripting and heuristic review approaches for identifying study objectives. You will learn how to usability test a product at different points at different points in its lifecycle (e.g., concept, early prototype, released product), as well as when to leverage in-person, remote, or automated methods. Students will receive a workbook to serve as a reference as well as templates for plans, task lists, test scripts, recruiting screeners, and reports. The course material includes a detailed bibliography with information on where to learn more about this very practical method for improving the success quality of your interactive products.
There are no prerequisites for this course.
1 Days/Lecture & Lab
This course is designed for Front-end developers, Web designers, product managers, and others who are involved in the creation of interactive web sites and apps.
- What is usability testing and when should you use it in your projects?
- What is the language of usability/User Experience?
- What are the planning steps in setting up a usability study?
- How do you approach evaluating the usability of an interactive product?
- What are the benefits of usability testing?
- How do you test a design at different stages of development (e.g., concept, under development, already released product?)
- What are the different types of usability tests, when is it appropriate to use each?
- How do you measure usability?
- How do you recruit the right participants for your studies?
- How do you create a task list to pinpoint specific usability issues?
- What kind of information do you collect during a session?
- How do you involve observers while maintaining control of the process?
- How do you analyze and synthesize the information collected during a session?
- What are some strategies for developing recommendations for redesign?
- How do you prioritize usability issues?
- How do you work with stakeholders to help them understand and accept the findings and gain their support?
- How does usability testing fit into methods such as “Design Thinking” and “Jobs to be Done”?
- How do you minimize bias in my study?
- What should go into a usability test report?
- Where can you learn more about usability and user experience after the class is over?