Foundations of Usability Testing for IT Professionals – 2 Days

Training Summary
Students will come away from this training with a user-centered approach for testing the relevance and intuitiveness of desktop and mobile apps. You will learn how to identify usability issues and how to set up a study to explore these issues for redesign. This class covers best practices for analyzing a user interface to pinpoint areas of concern, recruiting methods, moderating techniques, data collection and analysis, involving stakeholders and reporting on a usability study. You will gain exposure to common user experience/UX methods such as personas, “Day in the Life (DILO)” scenario scripting and heuristic review approaches for identifying study objectives. You will learn how to usability test a product at different points at different points in its lifecycle (e.g., concept, early prototype, released product), as well as when to leverage in-person, remote, or automated methods. This class includes extensive hands-on practice. Each student will have the opportunity to develop their own usability study, moderate with a real participant and walk-through the steps of managing observers, data collection, analysis and synthesis. Students will receive a workbook to serve as a reference as well as templates for plans, task lists, test scripts, recruiting screeners, and reports. The course material includes a detailed bibliography with information on where to learn more about this very practical method for improving the success quality of your interactive products.
There are no prerequisites for this course.
2 Days/Lecture & Lab
Front-end developers, Web designers, product managers, and others who are involved in the creation of interactive web sites and apps
Course Topics
  • What is usability testing and when should you use it in your projects?
  • What is the language of usability/User Experience?
  • What are the planning steps in setting up a usability study?
  • How do you approach evaluating the usability of an interactive product?
  • What are the benefits of usability testing?
  • How do you test a design at different stages of development (e.g., concept, under development, already released product?)
  • What are the different types of usability tests, when is it appropriate to use each?
  • How do you measure usability?
  • How do you recruit the right participants for your studies?
  • How do you create a task list to pinpoint specific usability issues?
  • What kind of information do you collect during a session?
  • How do you involve observers while maintaining control of the process?
  • How do you analyze and synthesize the information collected during a session?
  • What are some strategies for developing recommendations for redesign?
  • How do you prioritize usability issues?
  • How do you work with stakeholders to help them understand and accept the findings and gain their support?
  • How does usability testing fit into methods such as “Design Thinking” and “Jobs to be Done”?
  • How do you minimize bias in my study?
  • What should go into a usability test report?
  • Where can you learn more about usability and user experience after the class is over?

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