Get Started with Communities in Lightning Experience ADX-271

PT26077
Summary
Online communities provide a place where employees, customers, and partners can engage and collaborate. Learn how to enable communities in your organization, create communities for partner and customers, and gauge participation.
Prerequisites
As a Salesforce administrator, you should have a solid understanding of Salesforce functionality and concepts, and at least six months’ experience using Salesforce.
Duration
1 Day/Lecture & Lab
Audience
This class is designed for experienced administrators who are responsible for setting up, configuring, and managing Salesforce communities in their organization. As a Salesforce administrator, you should have a solid understanding of Salesforce functionality and concepts, and at least six months’ experience using Salesforce.
Topics
  • What are Communities and How Do They Work
  • Enabling Communities in your Organization
  • Creating a Community for Partner Sales
  • Creating a Community for Customer Self-Service Support
  • Measuring Success with the Community Page
  • Keeping the Community Active and Engaged

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