Loading Course Schedule...
PT0547
Training Summary
HDI Problem Management Professional certification is intended for those who wish to gain a working knowledge of industry best practices related to problem management. It is ideal for IT professionals who are working or are planning to work within problem management, whether in a technical, managerial, or operational role.
Duration
2 Days/Lecture & Lab
Audience
This course is designed for: Individuals who wish to be certified in problem managementIndividuals who are working or plan to work within problem management, whether in a technical, managerial, or operational roleIndividuals who are preparing for the HDI Problem Management Professional certification exam
Course Topics
- IT Service Management
- Service Restoration Overview
- Problem Management
- Roles and Responsibilities
- Relationships
- Root Cause Analysis (RCA) Techniques
- Measuring Problem Management
- Problem Management Road Map