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This 3-day course teaches students how to plan, implement and optimize the ITIL Continual Service Improvement (CSI) processes. By implementing CSI best practices, IT organizations create and maintain business value through improved design, transition, and operation of services. A 90-minute multiple-choice exam is included with the cost of the course.NOTE: Students must be able to provide proof of ITIL V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent and successfully complete this course in order to take the exam offered as part of this course.
Existing holder of an ITIL V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent. It is recommended that Candidates should have obtained and read the syllabus recommended sections of the ITIL V3 Continual Service Improvement book and conducted at least 21hrs of personal study prior to attending class. NOTE: A pre-course study kit will be provided to Candidates approximately 4-6 weeks before the start date of the class
3 Days/Lecture & Lab
The target group of the ITIL Expert Qualification: Continual Service Improvement Certificate is:The main target group for Continual Service Improvement includes, but is not restricted to, CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers Individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the six prerequisite modules. IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved Individuals seeking progress towards the ITIL Advanced Level Certification for which the ITIL Expert is a prerequisite.
- The importance of Service Management as a Practice concept and of Continual Service Improvement Principals, Purpose and Objective
- How all processes in ITIL Continual Service Improvement interact with other Service Lifecycle Processes