This course uses scenarios to instruct Level 2 IBM® Lotus® Notes® and Lotus Domino® Help Desk Support Representatives on how to troubleshoot Lotus Notes and Lotus Domino issues. You will be exposed to the actual types of calls and cases that you will be diagnosing and resolving on a daily basis. During the scenarios, perform common Lotus Domino Administrator tasks; manage user workstations; and troubleshoot server, database security, and user database issues. You also troubleshoot mail routing and delivery, Lotus Notes mail, and replication issues. For an effective helpdesk tool which can help provide tips and just in time training to your users also look at MultiMedia Library for Lotus Software.
You should have: Three months experience as a Help Desk Level 1 Support Representative Basic help desk skills You should attend or have equivalent skills for Help Desk Basic Troubleshooting for IBM Lotus Domino 8 (D8350).
This intermediate course is for Lotus Domino and Lotus Notes Help Desk Level 2 Support Representative responsible for password security, Notes ID recovery, and troubleshooting minor issues, such as accessing a user's mail file, and managing Lotus Notes databases, replication, and web access.
Use Help Desk troubleshooting resources Manage user workstations Identify server and database security issues Manage user database issues Troubleshoot mail routing and delivery Troubleshoot Lotus Notes mail issues Troubleshoot replication