Rational ClearQuest is the IBM Rational Suite tool for automating change request management (CRM) processes. It allows for the logging, tracking, assignment and disposition of change requests (CR) among multiple users and groups of users. ClearQuest is not an out of the box CRM solution but has a number of standard schemas provided that allows it to be deployed quickly in most standard CRM situations. Bug and defect tracking (for the purposes of this outline) are considered to be special cases of CRM.This course is intended for those students who will have to customize ClearQuest and/or administer it in their work environment. The focus of the course is on planning and implementing a CRM process, customizing ClearQuest to automate that process and its associated operations, and administering the resulting ClearQuest implementation.
2 Days/Lecture & Lab
This course is specifically intended for ClearQuest administrators or schema designers.
Students should have taken the Introduction to Rational ClearQuest course or have equivalent knowledge - there is no review of the ClearQuest user interface in this course. Prior knowledge of CRM concepts and experience with scripting languages are an asset but not required.