Implementing Cisco Contact Center Enterprise (CCEI)

Training Summary
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2-3 solution support. The focus is on Day 1 support for a new CCE deployment.
The knowledge and skills that students are expected to have before attending this course are:
  • Advanced knowledge of computer networking components – Windows A/D, SQL Server, and components
  • Understanding of IP networks
  • Strong understanding of Cisco Packaged Contact Center Enterprise functionality
  • Advanced experience administering of Cisco Packaged Contact Center Enterprise
  • Working knowledge of Unified Communications Manager and Voice Gateways
Here are recommended Cisco learning offerings that may help students meet these prerequisites:
  • Cisco CCEF Course
  • Cisco CCEA Course
  • Cisco CCEAA Course
  • Cisco CCNA Course
  • Cisco CLFNDU Course
3 Days/Lecture & Lab
This course is designed for Deployment Engineers and Sales Engineers.
Course Topics
  • Planning a Cisco Packaged Contact Center ::Enterprise Deployment
  • Staging a Packaged CCE Deployment
  • Preparing CCE Software for Installation
  • Administering Security Certificates
  • Introducing the Packaged CCE Integration Wizard
  • Adding a Site to Packaged CCE
  • Integrating Cisco Unified Intelligence Center, LiveData, and Finesse
  • Personalizing the Packaged CCE Dial Plan
  • Configuring to Validate Deployment
  • Scripting for Packaged Contact Center Enterprise
  • Configuring Single Sign-On

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