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PT26078
Training Summary
In this expert-led class, you’ll learn what’s needed prior to setting up Salesforce Field Service, as well as the steps it takes to successfully implement it for your organization. Plus, you’ll get hands on with an implementation. Discover how Salesforce Field Service can help your organization resolve field service calls faster and boost employee productivity in the field.
Prerequisites
Attainment and maintenance of the Salesforce Administrator Certification.
Working knowledge of the Service Cloud.
Duration
3 Days/Lecture & Lab
Audience
This course is recommended for Implementation Consultants and Salesforce Administrators either working with, or for, organizations deploying Field Service Lightning. You should have a solid understanding of Salesforce Administrator functionality and concepts prior to attending this course.
Course Topics
- Course Orientation
- AW Computing Overview
- FSL Overview
- FSL Initial Configuration
- Plan for FSL
- FSL Main Elements
- FSL Scheduling and Policies
- FSL Contractors
- Dispatcher Console
- Mobile Field Technicians
- Review and Resources