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PT3796
Prerequisites
There are no prerequisites for this course.
Duration
1 Day/Lecture
Audience
This course is designed for first-time managers, supervisors and team leaders.
Course Topics
- Understand the manager's roles and responsibilities
- Develop effective communication skills
- Adapt leadership style to the situation with positive results
- Improve employee performance through proper coaching
- Delegate effectively
- Planning, Organizing, Directing and Controlling
- Roles and responsibilities of the manager and the employee
- Importance of setting SMART expectations and follow up
- Process to avoid miscommunication
- X and Y management styles
- Motivational factors
- Identifying the four leadership styles
- Assessing personal style(s)
- Applying appropriate leadership style to the situation
- Benefits of coaching
- Transform negative behaviour to positive results
- Link to employee's performance appraisal
- Effective delegation
- Roadblocks to avoid
- Action plan