Improving Supervisor's Effectiveness

There are no prerequisites for this course.
1 Day/Lecture
This course is designed for first-time managers, supervisors and team leaders.
  • Understand the manager's roles and responsibilities
  • Develop effective communication skills
  • Adapt leadership style to the situation with positive results
  • Improve employee performance through proper coaching
  • Delegate effectively
  • Planning, Organizing, Directing and Controlling
  • Roles and responsibilities of the manager and the employee
  • Importance of setting SMART expectations and follow up
  • Process to avoid miscommunication
  • X and Y management styles
  • Motivational factors
  • Identifying the four leadership styles
  • Assessing personal style(s)
  • Applying appropriate leadership style to the situation
  • Benefits of coaching
  • Transform negative behaviour to positive results
  • Link to employee's performance appraisal
  • Effective delegation
  • Roadblocks to avoid
  • Action plan

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