The role of the Information Technology organization continues to undergo revolutionary change. The need to develop or deliver comprehensive business solutions combined with emerging technologies has resulted in a fundamental shift in the role and responsibilities of the IT professional. In addition to their traditional role, IT professionals are now required to perform as internal consultants within their organization as businesses seek to gain the competitive advantages that today's information technology offers. This workshop teaches the essential skills and techniques needed to transform IT professionals into effective internal IT consultants. This workshop begins by exploring and outlining the importance of consulting concepts and how an IT professional can develop a strategy for delivering consulting services to their clients that is based on a solid business focused approach to IT.
None, however participants may choose to augment their skills and effectiveness by also enrolling in Communication Skills for IT Professionals, Presentation Skills for IT Professionals, Facilitation Skills for IT Professionals, and Negotiation Skills for IT Professionals.
2 Days/Lecture & Lab
This course is designed for any IT professional wanting a sound knowledge of internal consulting techniques and processes.
- The role of internal consulting in information technology - how the role of the IT professional has evolved and become an essential part of the business
- Developing an internal consulting plan - establishing the terms and scope of an internal consulting assignment
- Methods and practices used by internal consultants - a "toolkit" of essential practices and skills relevant to the role of internal consultant
- Common consulting pitfalls and how to avoid them - strategies and tactics to manage client expectations.