Introducing Cisco Voice and Unified Communications Administration v8.0 (ICOMM)

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Introducing Cisco Voice and Unified Communications Administration v8.0 (ICOMM)

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Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.The version of the authorized course material is 8.0, but we are using 9.X in our labs.

-Working knowledge of converged voice and data networks-Basic knowledge of Cisco IOS gateways-Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection Knowledge gained from attending prerequisite authorized Cisco courses: ICND 1 & 2 or CCNA Bootcamp.

5 Days/Lecture & Lab

-Network Administrators, Network Engineers, and Systems Engineers-CCNA Voice candidates

  • Overview of Cisco Unified Communications Solutions
  • Overview of Administrator and End-User Interfaces
  • Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Endpoint and End User Administration
  • Enablement of End User Telephony and Mobility Features
  • Enablement of Cisco Unity Connection and Cisco Unified Presence
  • Cisco Unified Communications Solutions Maintenance




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