Introduction to Client-Centered Consulting

Every day Canadian organizations in the public and private sector use the services of thousands of consultants. Whether in technology, processes, human resources or other areas, the demand is driven by the need for timely, competent and cost-effective assistance in overcoming problems, adding expert advice and increasing sustainable organizational capability.Although technical competence and experience are fundamental, these attributes alone do not equip someone to function in a consulting capacity. This workshop will provide an introduction to the skills, behaviors, processes and personality required to be a successful client-centered consultant.
There are no prerequisites required for this course.
One day
This course will be of interest for anyone working in a consulting capacity who wishes to improve or polish their skills and anyone who is considering a career move into either internal consulting or operating independently. Each area will be addressed in a structured way but the facilitation will be adjusted somewhat dependent on the needs of each group.
  • The nature of the consulting role
  • The market are your skills in demand?
  • Client-centered consulting
  • The consultant-client relationship
  • Consulting competenciesself assessment
  • Intervention styles
  • Assessing client readiness for change
  • The use of diagnostics
  • The consulting cycle
  • Internal / external consultantsdifferences
  • Helpful models

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