ISM/ITIL Foundation Program

PT4161
Summary
The purpose of this course is to provide participants in the training program with the necessary information required to successfully achieve ITIL Foundation certification.
Prerequisites
There are no prerequisites for this course.
Duration
1 Day/Lecture
Audience
For all IT professionals and those in the non-IT organizations but working closely with IT services who require a basic understanding on quality of IT service delivery as well as obtain the Foundation certification in IT Service Management-Is working in any aspect of Service Management-Intends to acquire knowledge of ITIL IT Service Management Framework and Best-practices-Is implementing one or more of the ITIL Service Management based processes, in an IT environment-Intends to obtain the ITIL Foundation Certificate in IT Service Management-Is a customer of IT and requires an understanding of how IT support and delivery processes can best be accomplished and/or improved using the ITIL framework
Topics
  • ITIL Service Support Processes and Function
  • Configuration Management
  • Service Desk
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • ITIL Service Delivery Processes
  • Service Level Management
  • Financial Management for IT Services
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • ITIL Security Management

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