ISO/IEC 20000 Foundations

PT9427
Summary
The syllabus of ISO/IEC 20000 Foundation is designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. It will test the capability of the candidate to "remember" and "understand" the concepts that are explained.
Prerequisites
There are no prerequisites for this course.
Duration
2 Days/Lecture & Lab
Audience
The target audience includes both internal and external service providers, who play a role or have an interest in ISO/IEC 20000, even if such an organization is not (yet) certified. The ISO/IEC 20000 Foundation Certificate is particularly aimed at this wider audience. In addition, for customers considering requesting their service providers to become ISO/IEC 20000 certified, they can get an insight into what can be expected of their service providers.The ISO/IEC 20000 Foundation Certificate is a prerequisite for the other qualifications within the qualification scheme.
Topics
  • General management systems and continuous improvement process (CSIP)
  • The significance of IT Service Management as per ISO/IEC 20000
  • Service Management processes and their interfaces with other processes

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