ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version. In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL now emphasizes the following areas:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission. Additionally, to be eligible for the ITIL Intermediate qualification, candidates shall fulfill the following requirements:
3 Days/Lecture & Lab
The main target group for this ITIL Intermediate Qualification Certificate includes, but is not restricted to:Chief information officers (CIOs)Chief technology officers (CTOs)ManagersSupervisory staffTeam leadersService designersIT architectsIT plannersIT consultantsIT audit managersIT security managersITSM trainers involved in the ongoing management, co-ordination and integration of operation activities within the service lifecycleIndividuals who require a detailed understanding of the ITIL service operation stage of theITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organizationIT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involvedIndividuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certificationsIndividuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modulesIndividuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.