ITIL 2011 Expert Program Bootcamp

ITIL is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many public and private organizations. Since early 1990, ITIL has been evolving from focusing on functions and processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version. In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL now emphasizes the following areas:

• Assist in transforming IT Service Management onto a strategic business asset
• Assist in defining and managing the complete lifecycle of IT Service Management Process
• Provide guidance on the development of Services Strategy, the development of Service Design, the Transition of Services from current to desired state, the Implementation and the Continuous improvement of the those Services

This course provides guidance towards the implementation of ITSM in an organization, and the establishment of the different service lifecycle phases, processes, processes, relationships, roles and responsibilities, CSFs, KPI and tools. The purpose of this training and the associated exams is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL publication. Participants will be prepared to successfully achieve The ITIL Expert designation through the completion of the required 20 credits (additional to Foundation). This is accomplished by completing a series of Lifecycle modules, plus Managing Across the Lifecycle program in an intense and accelerated fashion. This course offers a unique, dynamic, and exciting approach that includes a mix of self-paced study and instructor-led interactive teaching that will allow participants to achieve the Expert level of internationally recognized ITIL certification. Main advantages of the ITIL Expert Bootcamp:

• Fast: You will be certified in half the time of traditional training
• Cost Effective: ITIL training that saves you and your company money
• Value added documentation: additional reusable documents and templates

This intensive blended program is offered over the span of 10-day period where it combines theoretical and hands-on knowledge transfer, including individual and group practical exercises. An optional additional 2 days of virtual coaching will be provided when and as required. The success in achieving this certification is highly dependent upon participants’ effort in doing their self-study preparation work (approximately 50 hrs) before and during the program period, as well as their homework and study during this intense program. The minimum number of students per session is 6 where the maximum is 18. This training course will include examination vouchers provided by the training organization and the examinations institute, which will be conducted after program completion. The format of each of the examination consists of a closed book paper of 8 multiple choice complex questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed additional 30 minutes to allow use of a dictionary). The pass mark will be 70% or more – 28 or more correct answers. This training program includes the following as reference documentation:

• Hard copies of the program slide presentation for each ITIL lifecycle course
• Syllabus document for each ITIL lifecycle course
• Sample examination questions and answers for each ITIL lifecycle course
• A collection of valuable documented, templates and memory joggers
• ITIL acronyms and glossary