ITIL 2011 Expert Program Bootcamp

ITIL is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many public and private organizations. Since early 1990, ITIL has been evolving from focusing on functions and processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version. In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL now emphasizes the following areas:
  • Assist in transforming IT Service Management onto a strategic business asset
  • Assist in defining and managing the complete lifecycle of IT Service Management Process
  • Provide guidance on the development of Services Strategy, the development of Service Design, the Transition of Services from current to desired state, the Implementation and the Continuous improvement of the those Services
This course provides guidance towards the implementation of ITSM in an organization, and the establishment of the different service lifecycle phases, processes, processes, relationships, roles and responsibilities, CSFs, KPI and tools. The purpose of this training and the associated exams is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL publication. Participants will be prepared to successfully achieve The ITIL Expert designation through the completion of the required 20 credits (additional to Foundation). This is accomplished by completing a series of Lifecycle modules, plus Managing Across the Lifecycle program in an intense and accelerated fashion. This course offers a unique, dynamic, and exciting approach that includes a mix of self-paced study and instructor-led interactive teaching that will allow participants to achieve the Expert level of internationally recognized ITIL certification. Main advantages of the ITIL Expert Bootcamp:
  • Fast: You will be certified in half the time of traditional training
  • Cost Effective: ITIL training that saves you and your company money
  • Value added documentation: additional reusable documents and templates
This intensive blended program is offered over the span of 10-day period where it combines theoretical and hands-on knowledge transfer, including individual and group practical exercises. An optional additional 2 days of virtual coaching will be provided when and as required. The success in achieving this certification is highly dependent upon participants’ effort in doing their self-study preparation work (approximately 50 hrs) before and during the program period, as well as their homework and study during this intense program. The minimum number of students per session is 6 where the maximum is 18. This training course will include examination vouchers provided by the training organization and the examinations institute, which will be conducted after program completion. The format of each of the examination consists of a closed book paper of 8 multiple choice complex questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed additional 30 minutes to allow use of a dictionary). The pass mark will be 70% or more – 28 or more correct answers. This training program includes the following as reference documentation:
  • Hard copies of the program slide presentation for each ITIL lifecycle course
  • Syllabus document for each ITIL lifecycle course
  • Sample examination questions and answers for each ITIL lifecycle course
  • A collection of valuable documented, templates and memory joggers
  • ITIL acronyms and glossary
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate, which shall be presented as documentary evidence to gain admission. Students should also have the following skills and experience:
  • ITIL 2011 Service Lifecycle core publications: it is expected that participants will obtain copies of the ::ITIL 2011 core publications to use as part of the program preparation activity as well as throughout the bootcamp program. • Contact your training organization if you are unsure of where the ITIL books can be purchased.
  • Expected completion of at least 50 hours of personal study by reviewing the course syllabus and the associated items of the ITIL Service Management practice core guidance, as well as completing mandatory pre-work templates.
  • Pre-program work and self-study (participants are required to complete and submit their preparation assignment prior to attending class)
There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable. *ITIL is a registered trade mark of AXELOS Limited. The Swirl logo is a trade mark of AXELOS Limited.
10 Days/Lecture & Lab
The main target group for this ITIL Intermediate Qualification Certificate includes, but is not restricted to:
  • Individuals who require a deeper understanding of the ITIL service strategy stage of the ITIL service lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
Lifecycle Path
  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)
  • Managing Across the Lifecycle

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