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PT7599
Training Summary
This course give the student who is working within an IT environment a detailed understanding of processes, functions and activities associated with the Continual Service Improvement domain of the ITIL Service Lifecycle.
Prerequisites
Students should take ProTech's ITIL Foundation with IT or have ITSM operational experience.
Duration
4 Days/Lecture & Lab
Audience
Personnel need to obtain knowledge of practices with Service Lifecycle context. The prime focus is the Lifecycle itself, the use of process and practice elements used and the management capabilities needed to deliver quality Service Management practices in an organization.
Course Topics
- Introduction to Continual Service Improvement
- Continual Service Improvement Principles
- Continual Service Improvement Processes
- Continual Service Improvement Methods and Techniques
- Continual Service Improvement technology related activities
- Organization and technology for Continual Service Improvement
- Understanding Implementation approaches, Challenges, Critical success factors and risks