ITIL 2011 Managing Across the Lifecycle ( MALC )

PT6410
Training Summary
ITIL is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version. In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL now emphasizes the following areas:
  • Assist in transforming IT Service Management onto a strategic business asset
  • Assist in defining and managing the complete lifecycle of IT Service Management Process
  • Provide guidance on the development of Services Strategy, the development of Service Design, the ::Transition of Services from current to desired state, the Implementation and the Continuous improvement of the those Services
  • Through lectures and practice exam questions participants explore the concepts of good practice in IT Service Management based on the ITIL Edition 2011Framework.
The ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL publication. The success in achieving this certification is highly dependent upon participants' effort in doing their homework, and self-study before and during the program. This program is offered over a 5-day period where it combines theoretical and hands-on knowledge transfer, including individual and group practical exercises. The minimum number of students per session is 6 where the maximum is 18. This five (5) days classroom training course with examination held on the afternoon of the 5th day is accredited by the examinations institute. The course includes approximately 30 hours of student-instructor interaction, a sample, and a formal examination. The format of the examination consists of a closed book paper of 8 multiple choice complex questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed additional 30 minutes to allow use of a dictionary). The pass mark will be 70% or more - 28 or more correct answers. This training program includes the following as reference documentation:
  • Program slide presentation
  • Syllabus document
  • ITIL acronyms and glossary
  • Sample examination questions and answers
Prerequisites
Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL Foundation certificate and must, as a minimum, have obtained a further 15 credits from ITIL Intermediate qualifications, and therefore a total of at least 17 credits. Documentary evidence of this must be presented by candidates for the MALC qualification. In addition to the prerequisite entry criteria, in order to be eligible for the MALC examination candidates must have fulfilled the following requirements: Candidates must have undertaken at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme. Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited e-learning solution. Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications. *ITIL is a registered trade mark of AXELOS Limited. The Swirl logo is a trade mark of AXELOS Limited.
Duration
5 Days/Lecture & Lab
Audience
The main target group for this ITIL Intermediate Qualification Certificate includes, but is not restricted to:
  • Chief information officers
  • Senior IT managers
  • IT managers
  • Supervisors
  • IT professionals
  • IT operations practitioners
  • IT development practitioners
  • Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module
  • Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.
Course Topics
Key concepts of the service lifecycle
  • Communication and Stakeholder Management
  • Integrating Service Management Processes across the Service Lifecycle
  • Managing Services across the Service Lifecycle
  • Governance, Roles, People, Competence, and the Organization
  • Measurement
  • Implementing and Improving Service Management Capability
  • Summary, Exam Preparation, and Directed Studies

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