ITIL 2011 Managing Across the Lifecycle (MALC)

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ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL now emphasizes the following areas:Assist in transforming IT Service Management onto a strategic business assetAssist in defining and managing the complete lifecycle of IT Service Management Process Provide guidance on the development of Services Strategy, the development of Service Design, the Transition of Services from current to desired state, the Implementation and the Continuous improvement of the those ServicesThrough lectures and practice exam questions participants explore the concepts of good practice in IT Service Management based on the ITIL Edition 2011Framework. The ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate is a free-standing qualification, but is also part of the ITIL modules that leads to the ITIL Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL publication. Note: The success in achieving this certification is highly dependent upon participants' effort in doing their homework, and self-study before and during the program.

Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL Foundation certificate and must, as a minimum, have obtained a further 15 credits from ITIL Intermediate qualifications, and therefore a total of at least 17 credits. Documentary evidence of this must be presented by candidates for the MALC qualification.In addition to the prerequisite entry criteria, in order to be eligible for the MALC examination candidates must have fulfilled the following requirements:Candidates must have undertaken at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme. Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited e-learning solution.Before attending training for the certification it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications* ITIL is a registered trade mark of AXELOS Limited. The Swirl logo is a trademark of AXELOS Limited.*All ITIL courses are offered by Ahead Technology in partnership with ProTech Professional Technical Services"

5 Days/Lecture & Lab

The main target group for this ITIL Intermediate Qualification Certificate includes, but is not restricted to:Chief information officersSenior IT managersIT managersSupervisorsIT professionalsIT operations practitionersIT development practitionersIndividuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organizationIndividuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory moduleIndividuals seeking progress towards the ITIL Master in IT Service Management, for which theITIL Expert in IT Service Management certificate is a prerequisite.

  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability.


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