ITIL 2011 Overview

Catalog Home ITIL, Governance & IT Service Management ITIL Foundations

ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

No prerequisite required for this programITIL is a registered trade mark of AXELOS Limited. The Swirl logo is a trademark of AXELOS Limited.

1 Day/Lecture & Lab

IT professionals interested in understanding the content and concepts of the latest ITIL edition 2011, as well as understand the differences with previous ITIL version:Executives and key stakeholdersProcess Owners and ManagersSenior technical and operational staffIT professionals and ConsultantsIT customers

  • Overview of the drivers for ITIL
  • Key differences between different ITIL versions - What are the major changes?
  • Introduction to the ITIL Services Lifecycle approach and its key concepts
  • The Service Lifecycle approach and components of each stage within the lifecycle
  • The benefits if adopting ITIL Best Practice
  • The main components (the new books) within the 5 stages in the lifecycle
  • Service Strategy
  • The future of ITIL Qualification
  • When should we start adopting ITIL concepts?
  • How does ITIL map to other quality standard such as ISO/IEC 20000


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