ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.
No prerequisite required for this programITIL is a registered trade mark of AXELOS Limited. The Swirl logo is a trademark of AXELOS Limited.
1 Day/Lecture & Lab
IT professionals interested in understanding the content and concepts of the latest ITIL edition 2011, as well as understand the differences with previous ITIL version:Executives and key stakeholdersProcess Owners and ManagersSenior technical and operational staffIT professionals and ConsultantsIT customers
Overview of the drivers for ITIL::Key differences between different ITIL versions - What are the major changes?::Introduction to the ITIL Services Lifecycle approach and its key concepts::The Service Lifecycle approach and components of each stage within the lifecycle::The benefits if adopting ITIL Best Practice::The main components (the new books) within the 5 stages in the lifecycle::Service Strategy::The future of ITIL Qualification::When should we start adopting ITIL concepts?::How does ITIL map to other quality standard such as ISO/IEC 20000