ITIL 4 Awareness for Decision Makers

A one-day session for Executives, Senior Management and “decision makers” who need an in-depth understanding of the values associated with service improvement initiatives based on the ITIL® best practice, and require a greater awareness of IT Service Management. This course is designed and developed to introduce Executives and senior management to the ITIL® best practice, and how it can initiate, improve or enhance internal organizational common understanding. Among other benefits, the introduction will describe the ITIL® Service Value System approach to accomplishing the following:

• Alignment of business requirements and IT capabilities
• Improve the relationship of IT processes across the organization
• Improve IT service quality across the organization
• Achieve efficient and effective delivery and support of IT services
• Improve cost efficiency and enhanced resource utilization
• Increase customer / user satisfaction
• Enhance the customer and user relationship with the IT organization
• Understand the roles and responsibility of senior management and the IT service culture
• Understand how the ITIL® best practice is complementary to other popular IT best practices
• Recognize the critical success factors in the implementation of Best Practice

The program will provide Executives and Senior Management with the training to enhance their understanding of the ITIL® 4 best practice and expose its numerous benefits to an organization. Program Material

• A digital copy of the instructor’s presentation will be distributed to the participants