ITIL 4 Awareness for Decision Makers

Catalog Home ITIL, Governance & IT Service Management ITIL Foundations

A one-day session for Executives, Senior Management and “decision makers” who need an in-depth understanding of the values associated with service improvement initiatives based on the ITIL® best practice, and require a greater awareness of IT Service Management.

This course is designed and developed to introduce Executives and senior management to the ITIL® best practice, and how it can initiate, improve or enhance internal organizational common understanding. Among other benefits, the introduction will describe the ITIL® Service Value System approach to accomplishing the following:

  • Alignment of business requirements and IT capabilities
  • Improve the relationship of IT processes across the organization
  • Improve IT service quality across the organization
  • Achieve efficient and effective delivery and support of IT services
  • Improve cost efficiency and enhanced resource utilization
  • Increase customer / user satisfaction
  • Enhance the customer and user relationship with the IT organization
  • Understand the roles and responsibility of senior management and the IT service culture
  • Understand how the ITIL® best practice is complementary to other popular IT best practices
  • Recognize the critical success factors in the implementation of Best Practice

The program will provide Executives and Senior Management with the training to enhance their understanding of the ITIL® 4 best practice and expose its numerous benefits to an organization.

No prerequisite required for this program. There is no certification exam associated with this course

1 Day/Lecture & Lab

This program is for Executives and Senior Management who:

  • Need to understand the value associated with service improvement initiatives based on the ITIL® Service Value System
  • Are working in any aspect of IT Service Management
  • Need a greater awareness of IT Service Management best practices
  • Are implementing or would like to implement one or more of the ITIL® Service Management based practices, in an IT environment
  • Need to understand how ITIL® complements other popular IT best practices
  • Intend to acquire knowledge of the ITIL® 4 framework

  • The origins and evolution of ITIL®
  • A few important concepts and definitions
  • ITIL® Service Value System
  • The Four Dimensions of Service Management
  • The ITIL® Management Practices
  • Critical success factors in the implementation of ::ITIL® best practices
  • ITIL® training / education and documentation




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