This course is intended to provide existing ITIL® v3/2011 certificate holders with an overview of the latest version of the IT Service Management best practice: ITIL® 4. This course provides an introduction to ITIL 4 and how the global service management best practice has evolved to manage services holistically across a Service Value System (SVS), with a specific focus on the differences between ITIL® 4 and previous versions of ITIL®. After the training day, students will review the complete material set in preparation for their online, remote-proctored ITIL® 4 Foundation certificate exam.
The purpose of the ITIL® 4 Foundation qualification is to introduce the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the ITIL® 4 guidance. The qualification will provide the candidate with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working. This ITIL® 4 Foundation qualification is a prerequisite for the higher ITIL® 4 qualifications.
1 Day/Lecture & Lab
This “bridging” course is specifically designed for existing ITIL® v3/2011 qualification holders wishing to update their knowledge and to gain the understanding of version changes to a level where they are prepared to sit the ITIL® 4 Foundation exam.