ITIL 4 Foundation Certification Program

Catalog Home ITIL, Governance & IT Service Management ITIL eLearning
34.238.248.103

Accredited by AXELOS and PeopleCert

ITIL 4 combines the best of ITIL 3 and expands it to include the key principals of Digital Transformation providing a larger systems application of ITIL into the enterprise. This brings ITIL into the fast-paced complex world we live in. ITIL 4 is designed to give organizations a comprehensive system for the management of information technology in our modern service economy. In so doing it covers the full delivery and sustenance of tech-enabled products and provides guiding tools to for the interface of IT into the wider business strategy.

This course is designed to prepare students to sit for the ITIL 4 Foundation Exam which leads to the internationally recognized ITIL 4 Foundation Certification.

4.5 Hours/eLearning

  • Everyone who is ITIL V3 Foundation Certified
  • Everyone who is new to ITIL getting ITIL Foundation Certified for the first time
  • All ITIL V3 Certificate holders who want to understand what ITIL 4 covers in order to prepare their organizations to adopt and adapt ITIL 4 into their organization

  • Course Introduction: ITIL 4 Foundation
  • Exam Tips
  • High-Level Service Management and Introduction
  • Key Concepts
  • Services Defined
  • Service Offerings &
Putting it All Together
  • The Service Relationship Model
  • Axel Car Hire Example
  • Critically of Value
  • The Dimensions of Service Management
  • Information & Technology
  • Partners & Suppliers
  • Value Streams and Processes
  • ITIL’s Service Value System (SVS)
  • SVS Components
  • Overview of ITIL’s Service Value Chain (SVS)
  • SVS – Plan
  • SVS - Improve
  • SVS - Engage
  • SVS - Design & Transition
  • SVS – Obtain/Build & Deliver & Support
  • ITIL’s 7 Guiding Principles
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Think and Work Holistically
  • Optimize & Automate
  • Introduction to Key ITIL Practices
  • General Management Practices
  • Continual Improvement
  • The Continual Improvement Model
  • Continual Improvement & Guiding Principles
  • Service Management Practices (SMP)
  • SMP Change Control
  • SMP Incident Management
  • Problem Management
  • SMP Service Requests Management
  • SMP The Service Desk
  • Service Level Management (SLM)
  • Information Analysis for SLM
  • Technical Management Practices
  • Conclusion





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