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eLearning Products
PT25078
Training Summary
Accredited by AXELOS and PeopleCert
ITIL 4 combines the best of ITIL 3 and expands it to include the key principals of Digital Transformation providing a larger systems application of ITIL into the enterprise. This brings ITIL into the fast-paced complex world we live in. ITIL 4 is designed to give organizations a comprehensive system for the management of information technology in our modern service economy. In so doing it covers the full delivery and sustenance of tech-enabled products and provides guiding tools to for the interface of IT into the wider business strategy.
This course is designed to prepare students to sit for the ITIL 4 Foundation Exam which leads to the internationally recognized ITIL 4 Foundation Certification.
Prerequisites
There are no prerequisites for this course.
Duration
4.5 Hours/eLearning
Audience
This course is designed to prepare students to sit for the ITIL 4 Foundation Exam which leads to the internationally recognized ITIL 4 Foundation Certification.
- Everyone who is ITIL V3 Foundation Certified
- Everyone who is new to ITIL getting ITIL Foundation Certified for the first time
- All ITIL V3 Certificate holders who want to understand what ITIL 4 covers in order to prepare their organizations to adopt and adapt ITIL 4 into their organization
Course Topics
- Course Introduction: ITIL® 4 Foundation
- Exam Tips
- High-Level Service Management & Key Elements of ITIL 4
- ITIL 4 Key Concepts
- Service - Definition & Keys Features
- Service Offerings & Relationship
- Putting it All Together
- The Service Relationship Model
- Axel Car Hire Example
- Critically of Value
- The Dimensions of Service Management
- Key Features of Information & Technology
- Value Streams and Processes
- Introduction to ITIL’s Service Value System (SVS)
- Service Value System Components
- Overview of ITIL’s Service Value Chain (SVS)
- Service Value Chain – Plan
- Service Value Chain – Improve
- Service Value Chain – Engage
- Service Value Chain – Design & Transition
- Service Value Chain – Obtain/Build & Deliver & Support
- ITIL’s 7 Start Where You Are
- Guiding Principles
- Progress Iteratively with Feedback
- Think and Work Holistically
- Optimize & Automate
- Introduction to Key ITIL Practices
- General Management Practices
- Continual Improvement
- The Continual Improvement Model
- Continual Improvement & Guiding Principles
- Service Management Practices (SMP)
- Service Management Practices - Change Control
- Service Management Practices - Incident Management
- Service Management Practices - Problem Management
- Service Management Practices - Service Requests Management
- Service Management Practices - The Service Desk
- Service Level Management (SLM)
- Information Analysis for Service Level Management
- Technical Management Practices