The ITIL best practice provides proven guidance to support organizations on their digital transformation journey. ITIL 4 is the next iteration that incorporates all the best from previous versions and expands on this body of knowledge, by providing a practical and flexible approach to support organizations with a focus on delivering customer outcomes and value through IT-enabled services.
ITIL 4 provides an end-to-end operating model for the delivery and operation of tech-enabled products and services. It enables IT teams to continue to play a crucial role in wider business strategy and also integrates concepts from other industry best practices such as Lean, Agile and DevOps.
The advanced-level ITIL 4 Managing Professional courses been developed for IT practitioners working within technology and digital teams across organizations. To obtain the ITIL 4 IT Strategic Leader designation, the candidate needs to complete the following courses:
ITIL 4 Leader: Digital and IT Strategy
ITIL 4 Strategist: Direct Plan and Improve
The ITIL 4 Leader: Digital and IT Strategy (DITS) course provides the knowledge to enable IT and digital leaders to influence and drive strategic business decisions, by helping them to:
Create an appropriate digital strategy aligned to wider business goals Understand how business and IT leaders across the globe are responding to disruption by reshaping corporate strategy, adapting processes and even repurposing entire business models.
Explore the use of the ITIL 4 framework to support organizations on their digital transformation journey, addressing service management challenges and utilizing new technology.
The DITS course also covers how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges.
This is a full training package that includes the knowledge transfer as well as the associated certification exam.
3 Days/Lecture & Lab