ITIL 4 Strategist: Direct Plan and Improve (DPI) Certification Program

Summary

The ITIL® best practice provides proven guidance to support organizations on their digital transformation journey. ITIL® 4 is the next iteration that incorporates all the best from previous versions and expands on this body of knowledge, by providing a practical and flexible approach to support organizations with a focus on delivering customer outcomes and value through IT-enabled services.

ITIL® 4 provides an end-to-end operating model for the delivery and operation of tech-enabled products and services. It enables IT teams to continue to play a crucial role in wider business strategy and also integrates concepts from other industry best practices such as Lean, Agile and DevOps.

The advanced-level ITIL® 4 Managing Professional courses been developed for IT practitioners working within technology and digital teams across organizations. To obtain the ITIL® 4 Managing Professional designation, the candidate needs to complete all courses in the ITIL® 4 Managing Professional stream:

• ITIL® 4 Specialist: Create, Deliver and Support
  
• ITIL® 4 Specialist: Drive Stakeholder Value
  
• ITIL® 4 Specialist: High Velocity IT
  
• ITIL® 4 Strategist: Direct Plan and Improve
  

• The practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction
  
• The scope and activities relevant to Direct and Plan
  
• The role of governance, risk and compliance and how to integrate the principles and methods into the service value system
  
• Using the key principles and methods of Organizational Change Management to direct, plan and improve
  

• Plan
  
• Improve
  
• Governance elements (Direct) from the Service Value System (SVS)
  

Prerequisites

• The candidate must have passed the ITIL® 4 Foundation examination
• Attendance in an accredited training course for this module and successful completion of the certificate exam
• Exam details:
• 90 minutes
• Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
• ‘Closed book’ examination, 40 multiple choice questions, 70% or higher pass mark (28 or above correct out of 40)

Duration

3 Days/Lecture & Lab

Audience

• Managers of all levels involved in shaping direction and strategy or developing a continually improving team
• Individuals continuing their journey in service management
• ITSM managers, directors and process owners/managers
• ITSM practitioners managing the operation of IT-enabled & digital products and services
• Existing ITIL ® qualification holders wishing to develop their knowledge

Topics

• Understand the key concepts of Direct, Plan & Improve and their relationship to directing, planning & improving,
• Understand how to set the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning
• Understand the role of GRC and know how to integrate the principles and methods into the service value system,
• Understand how to use the key principles and methods of continual improvement for all improvement initiatives,
• Understand / know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
• Understand / know how to use the key principles and methods of measurement and reporting in direction, planning and improvement, by knowing how define indicators and metrics to support objectives
• Understand / know how to direct, plan and improve value streams and practices