ITIL 4 Strategist: Direct, Plan & Improve

PT26492
Summary
The Direct, Plan and Improve (DPI) Certification is part of the ITIL 4 Managing Professional and Strategic Leader Track. The course/certification was designed to provide candidates with the practical skills necessary to create an IT organizations centered on ‘Learning and improving’ from a practical and strategic direction. Why is DPI Important? DPI is seen as an important course for both Managing Professionals and Strategic Leaders because it provides practical and strategic methods for delivering continual service improvement. DPI focuses on establishing a ‘learning and improving’ IT organization, keeping in mind a strong and effective strategic direction. Core practical skills revolve around planning and delivering continual improvement with a key characteristic of agility.
Prerequisites
In order to take the DPI course and exam candidates must hold the ITIL 4 Foundation Certification. Anyone who has taken the ITIL 4 Managing Professional Transition course may also take this class.
Duration
1 Day/Lecture & Lab
Audience
This course is designed for:
  • ITIL Practitioners
  • Continuous Improvement Managers
  • Change Managers
  • IT Operation Managers
  • Enterprise Architects
  • Service Designers
  • Risk Managers
  • Compliance Managers
  • Cloud System Engineers
  • Key Managers and Executives who interact with IT and deliver Digital Services
Topics
  • Introduction to Direct, Plan & Improve
Direct, Plan & Improve: Key Concepts
  • Understanding ‘Scope’ and Applying Direct, Plan & Improve
  • The Role of Governance, Risk and Compliance (GRC) and The Service Value System
  • Continual Improvement
  • Continual Improvement: Assessment Methods
  • Continual Improvement: Where do we want to be?
  • Continual Improvement: Keeping Up Momentum
  • Organizational Change Management (OCM) and Communication
  • Organizational Change Management: Practice Success Factors (PSFs)
  • Organizational Change Management: Stakeholders
  • Organizational Change Management: Communication Principles
  • Measurement and Reporting in Direct, Plan & Improve
  • Measure & Report: Planning and Evaluation Model
  • Direct, Plan & Improve Value Streams and Practices
  • Value Streams & Practices: Apply Guiding Principles to Direct, Plan & Improve
  • Summary

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