This intensive, 10-day classroom course (4 days + 4 days + 2 days) + 50 hours of self-paced e-learning is designed for students who would like to fast-track their ITIL Expert Certification. Through a mix of self-paced study and instructor-led interactive teaching, you can leverage time to your advantage while working toward the highest level of internationally recognized certification available in the ITIL domain. Students will learn about the principles and core concepts of the Service Lifecycle approach to IT Service Management at the management-level, according to the ITIL v3 Lifecycle approach. This includes a focus on the management and control elements of the Service Lifecycle and the processes associated with all Lifecycle modules, including Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO), and Continual Service Improvement (CSI). The Managing Across the Lifecycle capstone course will be started on completing the five Lifecycle courses and exams.
Before attending this course, students should have basic IT literacy and around 2 years' IT experience, andITIL v3 Foundation certification or ITIL v2 Foundation plus ITIL v3 Foundation Bridge certifications. Before starting the Managing Across the Lifecycle component of the program all Lifecycle Exams should have been successfully completed.ITIL is a registered trademark of AXELOS Limited. The Swirl logo is a trademark of AXELOS Limited.
13 Days/Lecture & Lab
This course provides guidance towards the implementation of ITSM in an organization, and the process relationships, roles, and responsibilities. This course is suitable for IT managers, process owners, ITSM implementation teams, consultants, stakeholders and anyone else involved in the ITSM project.