ITIL Foundation Course

Training Summary
This three day course introduces learners to the Lifecycle of Managing IT Services to deliver to the business and exceed expectations while optimizing investments. The course is case study driven leveraging Instructor real-life experiences that can be taken back to the office after the course is completed. Key Items covered in the course include the concept of IT Service Management, Processes, and Functions, the RACI model, covering the five core disciplines of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines represent a Service Lifecycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational and business needs. The examination is closed book - 60 minutes - 40 multiple choice - 65% is passing.
There are no prerequisites for this course.
3 Days/Lecture & Lab
This course is suited for a wide range of IT Professionals including Senior Management, Key Business Managers, Business Relationship Managers, Service Desk Professionals, IT Consultants, Business Analysts, Project Managers, Business Process Analysts, System Integrators, Application Developers, and anyone interested in better aligning IT Services to the business.
Course Topics
Service Management as a Practice
  • Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Technology and Architecture
  • Exam Preparation
  • Examination

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