ITIL & PM for Effective Service Management

PT6949
Summary
Whether your field is architecture or information technology, successful planning involves a carefully crafted set of steps to planned and measurable goals. In today's fast-paced business environment, this is no simple task. As deadlines get tighter and budgets get smaller, organizations turn to their managers to do more with less. Therefore, successful managers need to replenish their supply of best practices knowledge, practical skills, insightful strategies, and cutting edge concepts to remain a valuable asset to their company.
Prerequisites
Students should have General IT knowledge and ITIL(r) awareness and Project Management awareness.
Duration
3 Days/Lecture & Lab
Audience
IT professionals interested in understanding the content and concepts of the new ITIL(r) V3, as well as understand Project Management based on PMBOK(r):-Executives and key stakeholders-Process Owners and Managers-Senior technical and operational staff-IT professionals and Consultants-IT customers-Whether or not you are currently a project manager, a manager of project managers, or have a desire to become one, the essential knowledge of both ITIL(r) and Project Management is available through this program.
Topics
  • IT Service Management and the ITIL(r) Framework
  • Project Management according to the PMBOK
  • ITIL(r) and Project Management Dependencies
  • Implementing a Service Management Practice
  • What Should I do next?

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