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PT1503
Training Summary
This three day course immerses learners in the overall concepts, processes, policies, and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage. It also includes a review of Service Operation activities including monitoring and control, service management and support, network management, desktop support and facilities and datacenter management.
The examination is closed book - 90 minutes - 8 multiple choice, scenario-based, gradient scored questions - 70% pass rate.
Prerequisites
Before taking this course, you should have an ITIL Foundation certificate.
Duration
3 Days/Lecture & Lab
Audience
The course is ideally suited for CIOs, CTOs, Managers, Team Leaders, IT Consultants, Designers, Architects, Planners, IT Security Managers, Service Test Managers and individuals involved in the management, coordination, and integration of operational activities within the Service Lifecycle.
Course Topics
Introduction
- Service Operation Principles
- Service Operation Processes
- Common Service Operation Activities
- Organizing for Service Operation
- Technology Considerations
- Implementation of Service Operation
- Challenges, Critical Success Factors and Risks
- Exam Preparation