This non-certificate course has been designed for IT and business executives and their staff who need a brief overview and awareness of ITIL v3 concepts. This self-paced e-learning course structure is ideal for those who require a basic understanding of the ITIL best practice in a time-efficient manner. It has been designed for learners who need a basic awareness of ITIL v3 as a general interest, as part of a larger program initiative as opposed to the full certification Foundation course or for those who may not be sure of their future v3 training path and want to assess ITIL / ITSM viability in their organization.The ITIL v3 best practice is composed of five core disciplines: -Service Strategy-Service Design-Service Transition-Service Operations-Continual Service ImprovementThese disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs. ITIL is globally recognized as the preferred guidance to manage and deliver IT services within an organization.
There are no prerequisites required for this course.ITIL is a registered trademark of AXELOS Limited. The Swirl logo is a trademark of AXELOS Limited.
4 Hrs Self Paced E-Learni
-IT and business executives who want to receive an overview of the concepts and significance of ITIL v3 as it applies to their business in a time-efficient manner.-IT and business staff who need a brief overview and awareness of ITIL v3 concepts.
- Introduction to ITIL
- Structure and Significance of ITIL
- Service Lifecycle Approach of ITIL
- ITIL v3 Service Lifecycle Processes and Functions
- Complementary Industry Guidance
- ITIL Program Hints and Tips