ITIL V3 Continual Service Improvement Certification

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Accredited by AXELOS and PeopleCert

This PEOPLECERT accredited training program is for individuals seeking specialist certification in the ITIL Continual Service Improvement practice area. In order to sit for the Continual Service Improvement exam, you need to have passed your ITIL Foundation exam as it builds on the general principles covered in the ITIL Foundation course and have completed the Gogo Training accredited Continual Service Improvement course.

The ITIL Intermediate Qualification: Continual Service Improvement (CSI) Certificate is a freestanding qualification but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training course and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications.

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the 2007/2011 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission to the examination. It is strongly recommended that candidates read the ITIL Continual Service Improvement publication in advance of attending training for the certification; references to the book will be made during the course. Candidates will find it helpful if they have at least two years’ experience in IT service management before taking the course.

4 Hours/eLearning

  • Course Introduction – ITIL 2011: Continual Service Improvement
  • Exam Tips
  • Service Management as a Practice Part 1
  • Service Management as a Practice Part 2
  • CSI Principles
  • CSI Process Part 1
  • CSI Process Part 2
  • CSI Process Part 3
  • CSI Methods and Techniques Part 1
  • CSI Methods and Techniques Part 2
  • CSI Methods and Techniques Part 3
  • CSI Methods and Techniques Part 4
  • Implementing CSI
  • CSI Technology Considerations

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