Loading Course Schedule...
This intensive course introduces learners to the lifecycle of managing IT services to deliver to business expectations as part of the new Version 3 release of ITIL. This Bridging Course is designed as an update for candidates who hold Foundation certificates from earlier versions of ITIL to a level of knowledge and understanding in line with the ITIL v3 Foundation Certificate in IT Service Management. This course positions the student to successfully complete the associated exam, required for entry into the future ITIL Version 3 intermediate level training courses or as part of an overall V2 bridging program to the IT Service Management Diploma.
-ITIL Foundation Certificate from previous versions.-The exam will test both the new v3 knowledge as well as the v2 content that has not changed.-The student should set time to review their v2 material as a refresh prior to the course, as the v2 content that has not changed will not be covered in this 1-day course.
1 Day/Lecture & Lab
This course is designed for existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL v3.
Service Strategy::Service Design::Service Transition::Service Operations::Continual Service Improvement