ITIL V3 Foundation Certification

Summary

Accredited by AXELOS and PeopleCert

This course is perfect for people seeking ITIL Foundation certification and for individuals who are looking to understand the ITIL Framework. In this course you will learn with ITIL Expert Dr. Suzanne Van Hove. Suzanne introduces you to the lifecycle of managing IT services. This course explores the core concepts and key principles of the Service Lifecycle. The service provider strategy and improvement cycles are also discussed. Real life application examples illustrate the various concepts.

Prerequisites

Duration

8 Hours/eLearning

Audience

Topics

• Course Introduction: ITIL 2011: Foundation
• Exam Tips
• Introduction to the Service Lifecycle
• Service Management as a Practice
• Service Management as a Practice Part 2
• Key Principles, Models and Concepts Part 1
• Principles, Models and Concepts Part 2
• Key Principles, Models and Concepts Part 3
• Lifecycle Phases Part 1
• Lifecycle Phases Part 2
• Lifecycle Phases Part 3
• Lifecycle Phases Part 4
• Lifecycle Phases Part 5

• Lifecycle Processes Part 2
• Lifecycle Processes Part 3
• Lifecycle Processes Part 4
• Lifecycle Processes Part 5
• Lifecycle Processes Part 6
• Lifecycle Processes Part 7
• Lifecycle Processes Part 8
• Lifecycle Processes Part 9
• Lifecycle Processes Part 10
• Lifecycle Processes Part 11
• Lifecycle Processes Part 12
• Service Management Functions Part 1
• Service Management Functions Part 2