Accredited by AXELOS and PeopleCert
This course is perfect for people seeking ITIL Foundation certification and for individuals who are looking to understand the ITIL Framework. In this course you will learn with ITIL Expert Dr. Suzanne Van Hove. Suzanne introduces you to the lifecycle of managing IT services. This course explores the core concepts and key principles of the Service Lifecycle. The service provider strategy and improvement cycles are also discussed. Real life application examples illustrate the various concepts.