ITIL V3 Planning, Protection and Optimization (PPO) Certification

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Accredited by AXELOS and PeopleCert

This PEOPLCERT accredited training program is for individuals seeking specialist certification in the ITIL Planning, Protection, and Optimization practice area. In order to sit for the Planning, Protection, and Optimization exam you need to have passed your ITIL Foundation exam as it builds on the general principles covered in the ITIL Foundation course, and have completed the Gogo Training accredited Planning, Protection, and Optimization course.
The ITIL Intermediate Qualification: Planning, Protection, and Optimization (PPO) Certificate is a freestanding qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training course and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications.

ITIL Foundation training is required prior to taking this course and it is highly recommended that all ITIL Intermediate Candidates have 2 to 4 years of Service Management Experience. If you plan on taking the ITIL 2011: Planning, Protection & Optimization certification exam, you must have taken and passed the ITIL Foundations exam (or v2, 2007 or 2011 equivalent) and present the certificate to the testing organization in order to sit for this exam. Before attending training for the certification, it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Design publication.

6.5 Hours/eLearning

  • Course Introduction: ITIL 2011: Planning, Protection and Optimization
  • Exam Tips
  • Service Management as a Practice Part 1
  • Service Management as a Practice Part 2
  • Service Management as a Practice Part 3
  • Service Management as a Practice Part 4
  • Demand Management Part 1
  • Demand Management Part 2
  • Capacity Management Part 1
  • Capacity Management Part 2
  • Capacity Management Part 3
  • Availability Management Part 1
  • Availability Management Part 2
  • Availability Management Part 3
  • Availability Management Part 4
  • Information Security Management (ISM) Part 1
  • Information Security Management (ISM) Part 2
  • Information Security Management (ISM) Part 3
  • IT Service Continuity Management (ITSCM) Part 1
  • IT Service Continuity Management (ITSCM) Part 2
  • IT Service Continuity Management (ITSCM) Part 3
  • Service Management Technology





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