The purpose of the ITIL Practitioner certificate program is to ensure the candidate has sufficient understanding and hands-on experience of how to apply, assess, and improve ITIL best practices.
Students wishing to take this examination must have previously passed the ITIL Foundation Examination. It is recommended that students of this course acquire the "Complete ITIL Practitioner Guidance Book" - ISBN 978-0-11-331487-4. The book is to be used as reference material in the ITIL Practitioner open book exam. The book is not part of our course material, but students should buy it independently. * ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited.
3 Days/Lecture & Lab
This qualification is aimed at IT staff responsible to introduce and/or improve the ITSM situation within the organization, including: change leaders (e.g. Senior Responsible Owners), and operational line managers/staff.