ITIL V3 Service Strategy Certification

Catalog Home ITIL, Governance & IT Service Management ITIL eLearning

Accredited by AXELOS and PeopleCert

This Service Strategy (SS) course provides you with an intense and focused exploration of the new and modified topics in ITIL 2011. The course is intended for those who work within a Service Strategy environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision. The course focuses on the managerial and control aspects of the operational environment. This course has a number of study units and supporting exercises that reinforce the knowledge gained.

ITIL Foundations training is required prior to taking this course and it is highly recommended that all ITIL Intermediate Candidates have 2 to 4 years of Service Management Experience. If you plan on taking the ITIL 2011: Service Strategy certification exam, then you must have taken and passed the ITIL Foundations exam (or v2, v3 or 2011equivalent) and present the certificate to the testing organization in order to sit for this exam. Before attending training for the certification, it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, the ITIL Service Strategy publication.

7 Hours/eLearning

  • Exam Tips
  • Service Management as a Practice Part 1
  • Service Management as a Practice Part 2
  • Exercise: ITSM and Failure
  • Strategy and Services
  • Services and Value
  • Customers and Service Providers Defining Services
  • Service Economics
  • Sourcing Strategies
  • Strategy Management for IT Services (StM) Part 1
  • Strategy Management for IT Services (StM) Part 2
  • Service Portfolio Management (SPM) Part 1
  • Service Portfolio Management (SPM) Part 2
  • Financial Management (FM) Part 1
  • Financial Management (FM) Part 2
  • Demand Management (DM) Part 1
  • Demand Management (DM) Part 2
  • Business Relationship Management (BRM) Part 1
  • Business Relationship Management (BRM) Part 2
  • Governance & Organizations Part 1
  • Governance & Organizations Part 2
  • Implementation & Technology Part 1
  • Implementation & Technology Part 2

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