ITIL v3 Service Strategy

PT7799
Summary
This immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
Prerequisites
Candidates for this course must:-Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate-There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirableITIL is a registered trademark of AXELOS Limited. The Swirl logo is a trademark of AXELOS Limited.
Duration
3 Days/Lecture & Lab
Audience
The Service Strategy Lifecycle course will be of interest to: -Individuals who have their ITIL(r) v3 Foundation Certificate (or the ITIL(r) v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.-Individuals who require a deeper understanding of the Service Strategy stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization-IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy-Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules-Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite-A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers involved in the management, coordination and integration of strategy activities within the Service Lifecycle.
Topics
  • Introduction & SS Principles
  • Defining Services and Market Spaces
  • Conducting Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Managing Demand
  • Driving Strategy Through The Service Lifecycle
  • Critical Success Factors and Risks
  • Exam Preparation / Mock Exam
  • Exam

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