ITIL V3 Service Transition Certification

Summary

Accredited by AXELOS and PeopleCert

This Service Transition (ST) course provides you with an intense and focused exploration of the new and modified topics in ITIL 2011. The course is intended for those who work within a Service Transition environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision. The course focuses on the managerial and control aspects of the operational environment. It has a number of study units and supporting exercises that reinforce the knowledge gained.

Prerequisites

ITIL Foundations training is required prior to taking this course and it is highly recommended that all ITIL Intermediate Candidates have 2 to 4 years of Service Management Experience. If you plan on taking the ITIL 2011: Service Transition certification exam, then you must have taken and passed the ITIL Foundations exam (or v2, v3 or 2011equivalent) and present the certificate to the testing organization in order to sit for this exam. Before attending training for the certification, it is also strongly recommended that candidates read the ITIL Service Lifecycle core publications and, in particular, the ITIL Service Transition publication.

Duration

5.5 Hours/eLearning

Audience

The course is intended for those who work within a Service Transition environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.

Topics

• Course Introduction
• Exam Tips
• Service Management as a Practice Part 1
• Service Management as a Practice Part 2
• Exercise: ITSM and Failure
• Service Transition (ST) Policies
• Managing ST
• Transition Planning & Support (TPS) Part 1
• Transition Planning & Support (TPS) Part 2
• Change Management (ChM) Part 1
• Change Management (ChM) Part 2
• Service Asset & Configuration Management
• Service Asset & Configuration Management
• Release & Deployment Management (RDM) Part 1
• Release & Deployment Management (RDM) Part 2
• Service Validation & Testing (SVT) Purpose and Objectives
• SVT Testing
• SVT Process
• Change Evaluation (ChE)
• Knowledge Management (KM)
• Managing People through Service Transitions Part 1
• Managing People through Service Transitions Part 2
• Organizing, Implementing & Improving Service Transition