ITIL Version 4 Foundation

PT22115
Summary
ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
Prerequisites
None, although a familiarity with IT service delivery will be beneficial.
Duration
3 Days/Lecture & Lab
Audience
The ITIL (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4.This course and the related certification can be beneficial for the following roles:
  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a Devops team
Topics
  • Introduction
  • Service Management: Key Concepts
  • The Guiding Principles
  • The Four Dimensions of Service Management
  • Service Value System
  • Continual Improvement
  • The ITIL Practices

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