ITIL® 4 Specialist: Collaborate, Assure, and Improve

Training Summary
ITIL® is more relevant than ever and continues to be sought after around the world by IT professionals. It continues to help organizations and individuals get the most out of IT and digital services and is now the de facto global standard for "effectively and efficiently managing services." CAI will explore the four dimensions of service management for each practice. That is, value streams and processes, organizations and people, information and technology, and partners and suppliers. Alternating theory and practice, this course covers the ITIL®4 Collaborate, Assure, and Improve program in 3 days, while preparing for the corresponding certification.
  • The candidate must have passed the ITIL® 4 Foundation and CDS examination
3 Days/Lecture & Lab
Included, but not limited to:
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Individuals continuing their journey in service management
  • ITSM managers, directors and process owners/managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services
  • Existing ITIL ® qualification holders wishing to develop their knowledge
Course Topics
  • Introduction to the CAI practices
  • Introduction to relationship management
  • Introduction to supplier management
  • Introduction to service level management
  • Introduction to continual improvement
  • Introduction to information security management

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