ITIL® 4 Specialist: Create Deliver and Support (CDS) Certification Program

Training Summary
The ITIL® best practice provides proven guidance to support organizations on their digital transformation journey. ITIL® 4 is the next iteration that incorporates all the best from previous versions and expands on this body of knowledge, by providing a practical and flexible approach to support organizations with a focus on delivering customer outcomes and value through IT-enabled services. ITIL® 4 provides an end-to-end operating model for the delivery and operation of tech-enabled products and services. It enables IT teams to continue to play a crucial role in wider business strategy and also integrates concepts from other industry best practices such as Lean, Agile and DevOps. The advanced-level ITIL® 4 Managing Professional courses been developed for IT practitioners working within technology and digital teams across organizations. To obtain the ITIL® 4 Managing Professional designation, the candidate needs to complete all courses in the ITIL® 4 Managing Professional stream:
  • ITIL® 4 Specialist: Create, Deliver and Support
  • ITIL® 4 Specialist: Drive Stakeholder Value
  • ITIL® 4 Specialist: High Velocity IT
  • ITIL® 4 Strategist: Direct Plan and Improve
The ITIL® 4 Specialist: Create, Deliver and Support course provides practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows. This course has a focus on the following aspects of the ITIL® 4 Service Value Chain:
  • Design & Transition
  • Obtain & Build
  • Deliver & Support
Program Material
  • Digital copy of the learner materials, study-aids and sample exam
  • Digital copy of the official ITIL® 4 Specialist: Create, Deliver and Support core publication
  • Certification exam voucher
ProTech is an Accredited Training Associate (ATA) of Ahead Technology Inc., an ITIL® Accredited Training Organization (ATO). This is a full training package that includes knowledge transfer as well as the associated certification exam.
  • The candidate must have passed the ITIL® 4 Foundation examination
  • Attendance in an accredited training course for this module and successful completion of the certificate exam
  • Exam details:
  • 90 minutes
  • Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
  • ‘Closed book’ examination, 40 multiple choice questions, 70% or higher pass mark (28 or above correct out of 40)
ITIL® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved.
3 Days/Lecture & Lab
  • Individuals continuing their journey in service management
  • ITSM managers, directors and process owners/managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services
  • Existing ITIL ® qualification holders wishing to develop their knowledge
  • Individuals managing the operation of IT-enabled services
  • Individuals responsible for the delivery of products and services, including development, deployment and monitoring and support
  • Individuals responsible to ensure that services are delivered and supported according to agreed service levels
Course Topics
  • How to plan and build a service value stream to create, deliver and support services by:
  • Knowing how to plan and manage resources in the service value system through the techniques
  • Understanding how to use a ‘shift left’ approach
  • Understanding the use and value of information and technology across the service value system,
  • How ITIL® practices contribute to a value stream for a new service:
  • How ITIL® practices contribute to a value stream for user support
  • How to create, deliver

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