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PT24862
Training Summary
The ITIL® best practice provides proven guidance to support organizations on their digital transformation journey. ITIL® 4 is the next iteration that incorporates all the best from previous versions and expands on this body of knowledge, by providing a practical and flexible approach to support organizations with a focus on delivering customer outcomes and value through IT-enabled services.
ITIL® 4 provides an end-to-end operating model for the delivery and operation of tech-enabled products and services. It enables IT teams to continue to play a crucial role in wider business strategy and also integrates concepts from other industry best practices such as Lean, Agile and DevOps.
The advanced-level ITIL® 4 Managing Professional courses been developed for IT practitioners working within technology and digital teams across organizations. To obtain the ITIL® 4 Managing Professional designation, the candidate needs to complete all courses in the ITIL® 4 Managing Professional stream:
- ITIL® 4 Specialist: Create, Deliver and Support
- ITIL® 4 Specialist: Drive Stakeholder Value
- ITIL® 4 Specialist: High Velocity IT
- ITIL® 4 Strategist: Direct Plan and Improve
- Design & Transition
- Obtain & Build
- Deliver & Support
- Digital copy of the learner materials, study-aids and sample exam
- Digital copy of the official ITIL® 4 Specialist: Create, Deliver and Support core publication
- Certification exam voucher
Prerequisites
- The candidate must have passed the ITIL® 4 Foundation examination
- Attendance in an accredited training course for this module and successful completion of the certificate exam
- Exam details:
- 90 minutes
- Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
- ‘Closed book’ examination, 40 multiple choice questions, 70% or higher pass mark (28 or above correct out of 40)
Duration
3 Days/Lecture & Lab
Audience
- Individuals continuing their journey in service management
- ITSM managers, directors and process owners/managers
- ITSM practitioners managing the operation of IT-enabled & digital products and services
- Existing ITIL ® qualification holders wishing to develop their knowledge
- Individuals managing the operation of IT-enabled services
- Individuals responsible for the delivery of products and services, including development, deployment and monitoring and support
- Individuals responsible to ensure that services are delivered and supported according to agreed service levels
Course Topics
- How to plan and build a service value stream to create, deliver and support services by:
- Knowing how to plan and manage resources in the service value system through the techniques
- Understanding how to use a ‘shift left’ approach
- Understanding the use and value of information and technology across the service value system,
- How ITIL® practices contribute to a value stream for a new service:
- How ITIL® practices contribute to a value stream for user support
- How to create, deliver